Refunds & Returns

Christmas Returns

You have until the 15th January 2024 to return any items purchased as Christmas gifts for an exchange or full refund (exchange only available for UK). If you received an item as a gift for Christmas you can return it by 15th January for an exchange or e-voucher without the original purchaser being notified (exchange only available for UK).

Any return posted after 15th January 2024 will not be accepted.

We will only accept returns that have been unworn with all labels still attached. When trying on items please avoid make up/creams coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it’s obvious this hasn’t been done.

UK

You have 28 days from when you receive your order to return your goods to us.

We've taken our returns online and they’re FREE!

1. Visit our returns and exchange portal here and enter your CJ order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund, exchange or take store credit for and tell us the reason.
3. The Store Credit will be sent to you in the form of our Cyberjammies e-voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches a value of 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.

If you’re returning a gift and don’t want the gifter to be notified you can select 'Start a Gift Return' and follow the steps here to exchange your gift. You'll be able to exchange your gift in a way that means the gifter won't be notified. 

You will not be charged for your exchanged item, you can switch this for the same item but in a different size or an alternative item. You can use this ‘Exchange for Anything’ feature which is for similar priced items. If an item is of less value, then you’ll be refunded the difference. You'll receive an email with a new tracking confirmation as soon as your new order ships out.

Alternatively, you can receive the value back onto one of our online gift vouchers through this portal.

 ** - Please allow up to 7 working days for your return to get back to us, via the freepost address. Once your return has been received we will notify you and it can take up to 2 working days to appear back into your account. It can take up to 5 working days in busier periods.

If you wish to return your swapped item, please note that you will see a £0 value when selecting the item to return due to the current portals set up but please know that you will receive the value of the item/s returned to your original payment method. We are actively working with our portal team to improve this experience for you as quickly as possible and do not wish to cause any confusion.

International

You can also use our returns portal for oversea returns but at this time the cost of returns will be covered by the customer and not by the retailer:

1. Visit our returns portal here and enter your CJ order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund or take store credit for and tell us the reason.
3. The Store Credit will be sent to you in the form of our Cyberjammies e-voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local DHL or UPS drop point, depending on which service you select.
5. You will then be sent a return confirmation email containing your label to print and attach to your parcel.
6. Take your repackaged items to your local drop off point of choice and attach your pre-paid printed label.

If you’re returning a gift and don’t want the gifter to be notified you can select 'Start a Gift Return' and follow the steps here to receive the value back onto one of our online gift vouchers through this portal.

** - Please allow up to 7 working days for your return to get back to us, via the freepost address. Once your return has been received we will notify you and it can take up to 2 working days to appear back into your account. It can take up to 5 working days in busier periods.

Returns