Privacy Notice
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. We know that there's a lot of information here, but we want you to be fully informed about your rights, and how Cyberjammies uses your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us at customerservice@cyberjammies.co.uk. It's likely that we'll need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you're welcome to come back and check it whenever you wish. The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you untick a box because you don't want to receive email marketing from us you are not consenting, therefore we will no longer send you marketing via email or SMS. However when you sign up to our newsletters and provide your email address and/or phone number you are consenting to receive marketing from Cyberjammies via email and/or SMS. When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, if you purchase from us and do not explicitly opt out of marketing then you will receive marketing emails and/or SMS offers from Cyberjammies. Similarly we will use your purchase history to send you or make available personalised offers. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we'll collect your address details to deliver your purchase, and pass them to our 3rd party warehouse and courier delivering your order.
• When you visit our website and use your account to buy Cyberjammies products.
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
• When you create an account with us.
• When you purchase a product by phone but don't have (or don't use) an account.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you ask our Customer Service team to email you information about a product or service.
• When you enter any of our competitions on our website or through social media.
• When you choose to complete any surveys we send you.
• When you comment on or review our products and services.
Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.
Your Data
• If you have a web account with us: your full name, billing/delivery address, orders and receipts, email and telephone number. For your security, we'll also keep an encrypted record of your login password.
• Details of your visits to our website and which site you came from to ours. Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies in the Cookies section below.
• Personal details which help us to recommend items of interest. For example, you might tell us your clothing size, which we'll use to help you choose the correct fit.
• Your comments and product reviews.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the
country and IP address, the web pages viewed during your visit, and any search
terms you entered.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
• We use cookies, pixels and similar technologies to collect information about how visitors use our website, including pages visited, products viewed and items added to or left in shopping baskets. This
information may be used for marketing purposes, including displaying personalised advertisements for our products on third-party platforms such as
Google and Meta. These partners may process this information in accordance with their own privacy policies.
• Payment card information.
We need to collect your payment card information at the checkout in order to take payment for your order, however this is not stored by Cyberjammies. This is stored by either your web browser, Shop Pay or Paypal depending on how you decide to pay for your order. We never take your card or payment details and therefore never share them with
any 3rd party.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions and products that are most likely to interest you via email. If you sign up to our newsletter you will receive emails regarding all Cyberjammies products, this includes all brands under our Cyberjammies umbrella, Cyberjammies Man, Minijammies, Nora Rose and Fable & Eve.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you can contact us via email or telephone. Please see our 'contact us' section of the website.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you've asked for.
For example, if you've asked us to let you know when an item comes back into stock, we can't do that if you've withdrawn your general consent to hear from us.
To process any orders that you make by using our website. If we don't collect your personal data during checkout, we won't be able to process your order and comply with our legal obligations.
For example, your details may need to be passed to a third party warehouse to supply or deliver the product that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds and exchanges.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication
with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We'll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We'll do all of this as part of our legitimate interest.
For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
Using legitimate interest where applicable or your consent where it is not, we will use your personal data, preferences and details to keep you informed by email about relevant products and services including tailored special offers, discounts, promotions, events,
competitions and so on.
Of course, you are free to opt out of receiving our newsletters at any time. If you would like to unsubscribe to our newsletters please use the unsubscribe button at the bottom of any newsletter we have sent.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To administer any of our competitions which you enter, based on your consent given at the time of entering. To comply with our contractual or legal obligations to share data with law enforcement. To process your online orders (for example with our third party warehouse or delivery couriers). We will share your name, address, telephone number and the items you have ordered purely for packing and delivery purposes.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using 'https' technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
When you place an order, we'll keep the personal data you give us for six years so we can comply with our legal and contractual obligations.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We will share your personal data with the following trusted third parties.
• Our Cyberjammies Warehouse – a third party warehouse
• Delivery couriers
We apply the following steps to those organisations to keep your data safe and protect your privacy:
We provide only the information they need to perform their specific services. They may only use your data for the exact purposes we specify in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. We may also be required to disclose your personal data
to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
Newsletters & Emails
When you sign up to our newsletter, you are consenting to Cyberjammies contacting you via the email you have provided. Cyberjammies will email you regarding new launches, special offers and product information. Cyberjammies holds many different brands on its website, including Cyberjammies, Cyberjammies Man, Minijammies, Nora Rose and Fable & Eve. All of these brands are owned by Cebon Apparel Private Ltd.
Via our email platform Klaviyo we have extended ID enabled, which means we are able to track web visitors and create personalised experiences by extending
cookies indefinitely with their first-party identity graph.
Outside of the UK
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
International orders
If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the Partnership in the UK.
SMS
If you enter your telephone number when signing up to our newsletter, you are consenting to receiving birthday text messages from Cyberjammies with exclusive discount codes. You can opt out at anytime by replying STOP. If you have any trouble or want to speak to someone regarding this please contact us at
customerservice@cyberjammies.co.uk
Your Rights
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. For example, this might be required in order to fulfil your order, process your payment details or provide support services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Protection Officer.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
You have the right to request:
• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• That we stop using your personal data for direct marketing via email.
You can opt out of our email marketing by clicking unsubscribe at the bottom of any of our newsletters.
• That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that Cyberjammies holds at any time, and also
to have that information corrected if it is inaccurate. To ask for your information, please email customerservice@cyberjammies.co.uk or call 0800 1699755. To ask for your information to be amended, please update your online
account, or contact our Customer Services team as above.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and
withdraw that consent
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue
processing your personal data.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling
0303 123 1113. Or go online to www.ico.org.uk/concerns
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your
country of residence
What are Cookies?
At Cyberjammies, we take your privacy and security seriously. We understand how important it is to protect your personal data online. Similar to many websites, Cyberjammies uses cookies to collect information from our visitors. Cookies are small text files that our website asks your browser to store on your device. These files remember information about you, such as your currency preferences or login details, and help us distinguish you from other users. We use both first-party and third-party cookies on our website. Our first-party cookies are set by us and are used to enhance your online shopping experience. Third-party cookies are from a different domain than the website you are visiting, and we use them to improve our website's functionality. Via our email platform Klaviyo we have extended ID enabled, which means we are able to track web visitors and create personalised experiences by extending cookies indefinitely with their first-party identity graph. Below are the types of cookies we use on Cyberjammies and why we use them:
We rely on cookies to enable essential functions such as payment processing, privacy preference settings, and user authentication. These cookies are crucial to the proper functioning of our website and cannot be disabled within our systems. It is important to note that these cookies do not store any personally identifiable information, ensuring your privacy is safeguarded at all times.
We use cookies to gain insight into how our website is used by visitors like you. These cookies collect information in an aggregated, anonymous form, which means that your identity cannot be determined. By tracking metrics such as website visits and traffic sources, these cookies enable us to measure and enhance the performance of our site. They allow us to see which pages are the most and least popular, and how
visitors navigate around the site. If you choose not to allow these cookies, we will be unable to monitor the performance of our site or know when you have visited.
We utilise cookies from various social media platforms that we have incorporated on our website, allowing you to share our content with your social network. These cookies have the ability to track your browsing activity across other websites and generate a profile of your interests. This information may influence the content and messages you encounter on other sites you visit. Disabling these cookies may prevent you
from utilising or viewing our sharing tools.
We also use cookies to track your interest in products. These cookies may be set through our site by our advertising partners, including partners such as Google and Meta. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising
We use cookies to enhance the functionality and personalisation of our website, ensuring a seamless shopping experience for our customers. These cookies may be set by us or by third-party providers whose services we have integrated into our pages. Failure to allow these cookies may result in some or all of these services functioning incorrectly.
Managing and Changing Cookie Policy
You have the option to decline cookies by adjusting the settings on your internet browser. Please refer to your browser's instructions for further details on how to do so. Additionally, you may visit Your Online Choices, an EU-based website that displays the cookies and similar technologies presently in use on your browser, and permits you to opt-out of these.
Cyberjammies reserves the right to amend this Cookies Policy periodically. In certain instances, we may inform you with supplementary notification such as by appending a statement to the website's homepage or emailing you an update. We recommend regularly reviewing this Cookies Policy to remain current on our information practices and methods to safeguard your privacy. If you have any queries regarding this Cookies Policy or the practices of this website, please contact us at
customerservice@cyberjammies.co.uk
