We do offer gift cards! Whoever you're shopping for and whatever the occasion, our E-gift cards are a lovely present. Our E-Gift cards can be found following the link below.
Frequently Asked Questions
Help
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Do we offer gift cards?
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Can I have a gift receipt?
We do not offer gift receipts, however with our returns process the receiver of your gift can click on 'Start a Gift Return' and following instructions on how to return order back to us.
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Can I change or amend my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. Therefore, once your order is confirmed, this cannot be cancelled or amended. Please do make sure that you are 100% happy with your order before completing your purchase and check all sizing and address details are correct. You can always return the incorrect goods to us and you can place a new order for the correct item/s.
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Can I cancel my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. Therefore, once your order is confirmed, this cannot be cancelled or amended. Please do make sure that you are 100% happy with your order before completing your purchase and check all sizing and address details are correct. You can always return the incorrect goods to us and you can place a new order for the correct item/s
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My order was faulty
We are very disappointed on the rare occasion that one of our customers has recieved a faulty item. Please send a photo of the item's fault including your order number to customerservice@cyberjammies.co.uk or call us on 0800 1699755. In the event that an item is faulty we will always rectify this.
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Can I exchange my order?
Yes, you can visit our Returns & Refunds page and follow instructions on how to exchange your item there https://cyberjammies.com/pages/refunds-returns
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Where are your stockists located?
Find the nearest store for your convenience by following the link provided. Simply enter your Town / City or Postcode to search our store locations and find one in your area.
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How can I contact you?
Want to get in touch? We're always here to help. Contact us at customerservice@cyberjammies.co.uk or call us om 0800 1699755 Monday to Thursday, 9am to 5:30pm and Friday 9am-3pm (excluding bank holidays).
Returns
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How do I return my order?
In the unlikely event that you are not completely happy with your Cyberjammies purchase, you have 28 days from the day you receive it to return it to us, using the returns portal link on our Returns & Refunds page - https://cyberjammies.com/pages/refunds-returns
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How long will it take to process my return?
Please allow up to 10 working days for your return to get back to us. You will be informed once your refund has been processed. Please note that a refund can take up to 2 working days to appear into your account.
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How do I know my refund is being processed?
You will receive an automated email notification letting you know that this has been received back our warehouse and is being processed.
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What’s your returns policy?
Please find all returns policy information on the following page of our website -https://cyberjammies.com/pages/refunds-returns
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Can I return outside of the UK?
Please find all returns policy information for International customers on the following page of our website -https://cyberjammies.com/pages/refunds-returns
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Can I return my item bought from another store?
No. You cannot return any Cyberjammies items purchased from another store. Whether that be online or in store. If you wish to return your item or your item is faulty please return it to the same store you purchased it from within their returns policy window and they will be able to assist you further.
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Can I return a gift?
Yes of course, as long as they are returned in the same condition you received them in. Please visit our Returns & Refunds page. If you’re returning a gift and don’t want the gifter to be notified you can select 'Start a Gift Return' and follow the steps here to exchange your gift. You'll be able to exchange your gift in a way that means the gifter won't be notified. https://cyberjammies.com/pages/refunds-returns
Delivery
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Do you ship worldwide?
Yes we do. We can ship to most addresses outside of Europe. All delivery information can be found on https://cyberjammies.com/pages/dispatch-and-delivery
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Can I purchase UK Next Day Delivery?
No. We do not currently offer next day delivery. Our parcels take between 2-3 days to arrive via Royal Mail, EvRi, Yodel & DPD.
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How long will it take to receive my order?
Please find all information on lead times for each delivery service we provide on the following page https://cyberjammies.com/pages/dispatch-and-delivery
Payments & Giftcards
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How do I use my giftcard to pay for an order?
It's super easy! You will have received your gift voucher via email, in this email there will be a link to redeem your voucher, simply click on the link and this will automatically apply the gift voucher to your basket so you can go ahead and shop as normal. Alternatively, you may wish to enter the voucher's unique code which you can find on your gift voucher under 'code' or written in bold on your email. Simply put this code into the promotion box on the basket page before checking out. This will apply the gift voucher to your order.
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What is ShopPay?
Shop Pay is a secure payment method by Shopify. Shopify is the platform Cyberjammies sits on. Shop Pay is available on hundreds of thousands of store across the web, you can use Shop Pay to speed up checking out by taking away the need to repeatedly fill out checkout forms or remember account passwords.
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How to I purchase a gift card?
Our Cyberjammies gift voucher is available to spend online via an instant e-gift voucher which you're able to send straight to the recipients inbox or print off and hand deliver. Just search for the product online and the value of the gift card you wish to purchase and then check out, it's that simple! Please understand all Gift Vouchers are valid for 12 months from date of purchase.
Discounts
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Do you offer NHS discount?
Yes, we absolutley offer NHS discount. We want to thank the amazing NHS staff for everything you do. To apply for your NHS discount please proceed by clicking the link here:
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How can I use a discount code with you?
You can use your discount code at the checkout. Put the discount code in the promotions box. Once applied, the discount will adjust your price just before checking out.
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Why doesn’t my discount code work?
The most common reasons a discount code will not work is that it is expired or the item you're trying to use the discount code on is not offered within the promotion. If you have any questions please get in touch with our customer service team who will be always happy to assist you further - customerservice@cyberjammies.co.uk
Our Products
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What are your size charts?
We want to make sure our nightwear is going to be the perfect fit for you. Our size guide has been designed to make it super easy for you to find out which size is best for you. Please find our size guide here: https://cyberjammies.com/pages/size-guides
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How do I look after my pyjamas?
Cyberjammies have been designed to be very durable and stand the test of time. This is what we would recommend to keep them looking as good as new in years to come: Always wash at 30 degrees, inside out. Do not soak the pyjamas and always wash dark or bold colours separately. Iron the nightwear inside out and do not iron the trims.
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What’s our story?
Want to hear more about us here at Cyberjammies? Follow the link to discover our story:
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Where is the country of manufacture?
Our country of manufacture is India. We own two factories, one in Bilimora and another in Navsari. Both located in the state of Gujarat, several hours north of Mumbai. Our head office in India is located in Mumbai and we have a UK office in Chelmsford, Essex. To find out more about where we make our nightwear, head to our ethics and sustainability page: